Privacy Policy

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This Privacy Policy explains how DivineSeair Logistics Pvt. Ltd. (“DivineSeair Logistics”, “we”, “us” or “our”) collects, uses and protects personal information when you visit divineseairlogistics.com, request a freight quote, contact our team or use our freight forwarding and logistics services.

Information we collect

Information you give us

  • Quote requests: your name, company name, email address, phone number, shipment origin and destination, shipment type, cargo details such as weight, dimensions and number of packages, preferred shipping date, and any message you add.
  • Contact enquiries: your name, company, email address, phone number, the topic of your enquiry and your message.
  • Blog comments: your name, email address, website (if you enter one) and the comment you post.
  • Emails, calls and messages: information you share when you email us, call us or message us, including through the WhatsApp chat button.

Information collected automatically

When you browse our website, our web server and the tools we use may record technical information such as your IP address, browser type, device type, the pages you visit, the page that referred you, and the date and time of your visit. Some of this is collected through cookies (see below).

Shipment and customs information

When you ask us to handle a shipment, we also receive the information needed to move it, such as consignor and consignee names and addresses, contact details, commercial invoices, packing lists, and customs and transport documents. We use this information only to carry out your shipment and to meet legal and customs requirements.

How we use your information

  • Respond to quote requests and enquiries;
  • Plan, book, document and deliver shipments, and arrange customs clearance;
  • Communicate with you about your shipment or quotation;
  • Keep our website secure and working properly, and improve its content and performance;
  • Meet our legal, tax, customs and regulatory obligations; and
  • Protect our rights and prevent fraud or misuse.

We do not send marketing messages unless you have asked to hear from us or the law allows it, and you can opt out at any time.

Cookies and similar technologies

Our website uses cookies, which are small files stored on your device. Some are necessary for the site to work. Others, where we use them, help us understand how the site is used or load embedded features. When you first visit, a cookie banner lets you accept or manage non-essential cookies. For details, see our Cookie Policy. You can also block or delete cookies in your browser settings, but parts of the site may not work as expected.

Third-party services on this website

Our website uses a few third-party services. They may receive technical information, such as your IP address, when your browser loads them.

  • Google Fonts loads the typefaces used on this site from Google’s servers.
  • WhatsApp: if you use the WhatsApp chat button, you are taken to WhatsApp, which handles your messages under its own terms and privacy policy.
  • Social media links: our LinkedIn and Facebook links take you to those platforms, which have their own privacy policies.
  • Hosting and email delivery: our hosting and email providers process data on our behalf so the website and our forms work.

If we add analytics or other tools, they are described in our Cookie Policy.

How we share your information

We share information only as needed to provide our services and run our business. This can include:

  • airlines, shipping lines, carriers, truckers, rail operators, warehouses, and overseas agents or partners who handle your cargo;
  • customs brokers, customs authorities and other government agencies, where needed for clearance or required by law;
  • service providers who support our website, email, IT and business operations, under appropriate confidentiality obligations;
  • professional advisers, courts or authorities, where we are legally required to disclose information; and
  • a successor business, if our business is ever merged, sold or reorganised.

We do not sell your personal information.

International transfers

Freight forwarding is international by nature. To move your cargo, your shipment information may be sent to partners, carriers and authorities in other countries, which may have different data protection rules from India. We share only what is needed for the shipment.

How long we keep information

We keep personal information only for as long as we need it for the purposes described in this policy, including completing shipments, answering follow-up questions, and meeting legal, tax, customs and accounting record-keeping requirements. After that, we delete or anonymise it.

How we protect information

We use reasonable technical and organisational measures to protect information against loss, misuse and unauthorised access. No website or online transmission is completely secure, so we cannot guarantee absolute security. Please do not send sensitive information, such as payment card or bank login details, through our website forms or by email.

Your choices and rights

Depending on the laws that apply to you, you may have the right to:

  • ask what personal information we hold about you and request a copy;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete your information, subject to records we must keep by law;
  • withdraw consent you have given us, or object to certain uses of your information; and
  • opt out of marketing messages at any time.

To make a request, email us at info@divineseairlogistics.com. We may need to verify your identity before we act on it.

Children’s privacy

Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

Links to other websites

This website may link to other websites. We are not responsible for their content or privacy practices, so please read their policies before sharing information with them.

Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top shows when it last changed, and we encourage you to review it periodically.

Contact us

If you have questions about this policy or how we handle personal information, please contact us.

DivineSeair Logistics Pvt. Ltd.
Email: info@divineseairlogistics.com
Phone: +91-1140366488
Mobile: +91-9643957876

Delhi office
59, Suit No-310, IIIrd Floor AMCO Complex,
Vijay Block, Laxmi Nagar,
New Delhi – 110092

Noida office
Office No. 1229, 12th Floor,
Gaur City Mall, Greater Noida (West),
Uttar Pradesh – 201306

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